FAQ

Candle Care 

  • The first burn is the most important. Trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed.

  •  Never leave your candles burning unattended.

  • Don't let your candle burn longer than 4 hours at a time. 

  • Don't burn your candle if only 1/4"-1/2" of wax remains. The jar can overheat if there is not enough wax.
  • Watch as your crystals are released from the wax. Your crystals may sink below the wax after the first burn, but don't worry. It will reveal itself again when re-lit!

Shipping & Handling

Orders are processed and shipped within 2-4 business days. Please allow delayed shipping arrivals during the holidays and COVID-19. You can follow the tracking number provided in your shipping email to follow its journey.

Returns & Exchanges 

Send an email to info@wildivine.com with your order number for a return or exchange of the product in its original condition within 14 days of the receipt date. We do not cover shipping costs for returns & exchanges. 

Why coconut/soy wax?

We focus on quality over cost to produce a premium luxury candle. We use a blended coconut and soy wax for a cleaner/longer burn and it's better for the environment. 

How can I remove the crystal(s) from my candle? 

To remove your crystals, remove after the candle has been burning (but not lit) and the wax is still soft. You can then add it to your window display, desk, or any place you need good vibes. 

Where are your candles made? 

Our candles are hand-poured with love in Los Angeles, CA. Each one is unique and we attend to each candle with the utmost attention to detail.

Can I place a large or custom order?  

For large or custom orders, please email us at info@wildivine.com.